Cancellation policy
Plans change. Our cancellation policy is simple and the same for every activity booked on this website, unless your booking confirmation states different terms.
Cancelling up to 10 days before
You can cancel free of charge up to 10 days or more before the start time of your activity. We refund your deposit in full.
Cancelling up to 5 days before
If you cancel less than 9-6 days before the start time, we refund 50% your deposit.
Cancelling less than 5 days before
If you cancel less than 5 days before the start time, the deposit is kept.
No-show
If you do not arrive at the meeting point at the agreed time and have not told us in advance, this counts as a no-show and the deposit is kept.
If we cancel for weather or safety
Every activity depends on sea and weather conditions. If we decide that it is not safe to go ahead, we cancel the activity and you can choose between:
- rescheduling to another date, free of charge; or
- a full refund of everything you have paid.
Where possible, we may also suggest an alternative activity or location.
If we cancel for weather or safety
Your safety comes first. If weather, sea conditions, water levels or any other safety reason make an activity unsafe, we may change the location, move the time or cancel. If we cancel, you choose:
- a new date, free of charge, or
- a full refund of your deposit.
Changing your date
If you want to move your booking to another date, contact us as early as possible. Changes depend on the guide’s availability. A change requested more than 48 hours before the activity keeps your deposit valid for the new date.
How do I cancel?
Send us an email at contact@athensextremesports.com or a message on WhatsApp at +30 694 405 6356 with your name, booking details and date. The time of your message counts as the time of cancellation. We confirm every cancellation in writing.
How long does a refund take?
We send refunds to the same payment method you used, through Viva Wallet, PayPal or Revolut. The time it takes to appear on your statement depends on your bank and the payment provider.
For the full terms, see our terms and conditions.